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Awards

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Wednesday 05th August, 2015

 

Pitt Tooling Services Pty Ltd recognised for service excellence in the 

2015 Australian Business Quality Awards

Strong focus on customer satisfaction leads Pitt Tooling Services Pty Ltd to win the Gold Award

 

 

Penrith, Australia – Pitt Tooling Services Pty Ltd, Precision Toolmakers, who specailise in Rubber and Plastic Moulds, achieved the esteemed Australian Business Quality Award for successfully adhering to its high service standards and going beyond customers’ needs.

Now in its 7th year, the Australian Business Quality Awards acknowledges enterprises that exhibit outstanding service levels as assessed by their customers. The organisation measures businesses against a range of internationally-recognised principles of best practice in customer service. 

“We are very proud of this accomplishment which clearly demonstrates our commitment to please our customers by providing overall quality service.” shared Scott Smith, Managing Director. 

Located in North Penrith, Pitt Tooling Services is a company that specialises in the field of Rubber and Plastic Moulds.  We pride ourselves on being an innovative problem solver and producer of quality moulds, dies and other toolings. 

Recounting an experience with Pitt Tooling Services Pty Ltd, one of its customers related, “They are a fantastic company; our business relies heavily on them being there!”

Equally satisfied with Pitt Tooling Services Pty Ltd another customer said, “They give excellent customer service”

The Australian Business Quality Awards aim to raise the bar in customer service by encouraging businesses to be the best at what they do and rewarding those who excel in their respective fields. Open to any enterprise, regardless of its size and the nature of its business, the awards evaluate how effective an enterprise is in performing against its own and best practice customer service standards.

According to the organisation, “Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect the bottom line. The awards not only give the business the recognition it deserves but also identify aspects that surpass customer expectations and those that have room for improvement.” 

Providing a good indication of which businesses have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%, the Silver Award for an 80% to 90% score, and the prestigious Gold Award for a score of 90% or higher. A complete list of the winners is available at www.businessquality.com.au.

About Pitt Tooling Services Pty Ltd: 

Pitt Tooling Services Pty Ltd has been in business for over 30 years!

All our customers receive full in-house services from the design right through to the manufacture of a tool. Our experienced Toolmakers are highly skilled in all facets of toolmaking and we make it our number one priority to ensure that our customer’s needs are met in a timely and cost effective manner.